The Alpina Gstaad

Success Stories

The Alpina Gstaad

Success story

The Alpina Gstaad

Welcome to a true Alpine hideaway.

The Alpina Gstaad

The brief

The Alpina Gstaad is a luxury 5-star hotel nestled in 20 hectares of park grounds just above the charming centre of Gstaad village, Switzerland.

Featuring 56 rooms and suites, The Alpina Gstaad hotel is a recipient of numerous awards including The Forbes Travel Guide Star Award 2020. It regularly appears in lists of best hotels published by renowned magazines, such as SonntagsZeitung, Travel + Leisure (best 100 hotels worldwide), and the Condé Nast Gold List.

Recognising that their guests sometimes choose to engage with their team using technology, The Alpina Gstaad wished to marry the digital experience with the personal touch to ensure the highest levels of guest satisfaction.

Our solution

The Alliants Experience Platform and mobile app provides The Alpina Gstaad guests with a safe, contactless guest experience.

  • Guests can enjoy a rich messaging experience with team members to provide assistance before, during and after their stay in any language.
  • Explore the hotel's plethora of luxurious facilities including the Six Senses Spa with Himalaya Salt Grotto, Hammam steam room, indoor and outdoor pools, and wellness programmes dedicated to health and well-being.
  • Book a reservation at the highly acclaimed Sommet restaurant, Swiss Stübli restaurant, or MEGU Japanese gourmet restaurant.
  • Discover hand-picked recommendations by The Alpina Gstaad team.

Our solution

The Alliants Experience Platform and mobile app provides The Alpina Gstaad guests with a safe, contactless guest experience.

  • Guests can enjoy a rich messaging experience with team members to provide assistance before, during and after their stay in any language.
  • Explore the hotel's plethora of luxurious facilities including the Six Senses Spa with Himalaya Salt Grotto, Hammam steam room, indoor and outdoor pools, and wellness programmes dedicated to health and well-being.
  • Book a reservation at the highly acclaimed Sommet restaurant, Swiss Stübli restaurant, or MEGU Japanese gourmet restaurant.
  • Discover hand-picked recommendations by The Alpina Gstaad team.

Our results

"Our philosophy is to provide our guests with a discreet and highly personalized hotel experience. We are always striving to exceed our guests' expectations and with the introduction of the new app, our team can easily engage with guests and seamlessly manage all conversations and requests in one view."

Tim Weiland, General Manager
The Alpina Gstaad

Our results

"Our philosophy is to provide our guests with a discreet and highly personalized hotel experience. We are always striving to exceed our guests' expectations and with the introduction of the new app, our team can easily engage with guests and seamlessly manage all conversations and requests in one view."

Tim Weiland, General Manager
The Alpina Gstaad